Google announced Google Duplex to make calls to book your appointments.
Google Duplex will soon be to make calls to book your appointments.
Recently, Google announced Google Duplex, a new technology for making natural conversations to schedule certain types of appointments over the phone . This system gives the conversational experience as natural as possible and allows people to speak normally without any interruption.
Few days ago, Google demonstrated how the Google assistant can call a hair salon to book an appointment with the person on the other end of the line. By a command from the user about when he wanted to make the appointment, the Assistant then called the salon, fix a date and time and notified the user afterwards. Moreover, the Assistant handled multiple complicated questions while booking a restaurant reservation without being tripped up and even asked for wait times.
To personalize your #GoogleAssistant even further, we’ve used AI to create six new voices that will start rolling out today—with familiar voices coming later this year → https://t.co/SXa4jo5Rw0 #io18 pic.twitter.com/ouDDoyZuSW
— Google (@Google) May 8, 2018
The Google Duplex technology is designed to sound natural, to make the conversation experience comfortable. It is very useful for both, individuals and businesses to have a good experience with this service.Google will be experimenting with the right approach over the coming months.
In a nutshell, the Google Duplex system is able to make advanced conversations and it completes the entire task fully autonomously, without human involvement. Google Duplex has a self-monitoring capability, which allows it to recognize the tasks which can not be completed autonomously such as scheduling an unusually complex appointment. In these cases, it signals to a human operator to complete the task.
Probably, this advanced feature will be very helpful for all Google Assistant users to manage and schedule their day to day activities.